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22/9/2019

4 Comments

BlackVue App WiFi connection problem with iOS 13

 
Picture
iPhone 11 had been launched in Singapore with much anticipation on 20 Sept 2019 . The new iPhone 11 is loaded with the latest iOS 13 which promised many new features such as the Dark Mode, improved Face ID, faster speed and more. We believe many of you had downloaded this new firmware to your existing iPhone too. 
Unfortunately, we had tested the iOS 13 but we found that our BlackVue App keeps prompting connection error even though the WiFi connection is successful. 
Picture
We are working on this issue now and we believe we could resolve it with the new patch for the BlackVue App in coming days. At this moment, you need to remove the microSD card and  run our BlackVue Viewer for PC to access the settings or video. BlackVue Viewer for PC is available for download here. 
We apologised for any inconvenience caused. 
Stay tuned to our Facebook or Instagram for the next update. 
Photo credit: Techradar
Update: 7 Oct 2019
New BlackVue iOS App V2.97 released made compatible for iOS 13:
​1) Resolved the WiFi connectivity issue
2) Support Dark mode
Please update the app from Apple Store

Update: 25 Sep 2019 (5:45pm)
Due to the new algorithm with iOS version 13, we need some time to revise the BlackVue app to overcome this new requirement. Please follow the procedure below as a temporary solution to access the Direct WiFi of BlackVue until we released a new patch for the BlackVue App. 
​
1) Launch BlackVue App​
2) Go to Menu
Picture
3) Log out BlackVue Cloud account
Picture

4) Select BlackVue Cloud
Picture

5) Go to the Map, click "My Location: button.
Picture

6) In location settings, choose "Allow While Using App"
Picture

​7) Try to establish the WiFi connection as usual procedure after the above changes. 
8) If it's not working, please try to reset the power of your iPhone.

Need more help?
​We are more than happy to assist you, please feel free to contact us here >.
​
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4 Comments
New user
28/9/2019 09:27:38 pm

Yr alternal method doesn’t work at all!!!

Reply
BlackVue Support
29/9/2019 02:39:00 pm

Thank you for the inquiry.
Please try to reset the power on your iPhone.

Reply
Fu Wei
1/4/2020 08:10:10 am

Try above method and reset iPhone still cannot connect WiFi. Cannot see BlackVue WiFi network

Reply
BlackVue Support
1/4/2020 09:12:37 am

Please make sure you switch on the WiFi by pressing the button on the right side of the dashcam.
If problem still persists, please call our hotline at 61009691 for assistance. Thank you.

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