FREE ADD-ON SERVICE FOR YOUR BLACKVUE COMPATIBLE MODELS!
Me and My Car. Connected.
See what your dashcam sees remotely — Receive impact alert Push Notifications — Save footage to the Cloud and do much more!
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Compatible Models
What is BlackVue Cloud?
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Established since 2015, BlackVue Cloud combines state-of-the-art dashcam technology with cloud ubiquity to make the most out of your BlackVue dashcam. Video backup, real-time GPS-tracking, alarm, the possibilities are endless.
BlackVue Cloud is all about using your dashcam to its full potential, so that you and your car are always connected. |
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How does it Works?
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Taking advantage of a mobile or car-embedded Internet connection and a BlackVue dashcam, BlackVue Cloud connects you to your car through the Cloud. Using the BlackVue App on your smartphone or tablet, you see in real time where your car is located and what is happening around it.
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How can BlackVue Cloud benefits you?
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Individual?
Get notifications to your phone when you parked car is hit. Check remotely what is happening around your car. Small business owner? Monitor your commercial vehicles on a map in real time and talk to your drivers anytime through the BlackVue App or Viewer. Company with large fleet? With BlackVue Fleet Tracking, track in real time up to 999 vehicles from the palm of your hand or with the BlackVue Viewer. |
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Drivers love the peace of mind procured by dashcams, as those embedded cameras can provide video proof in case of an accident. BlackVue Cloud largely augments the features of a dashcam by pairing it with the Cloud.
BlackVue Cloud provides value to everyone.
Packed with Innovative Features
Live View, Alert Push Notification, GPS Tracking, Two-way Voice Communication, Video Backup, Remote Video Playback and other endless possibilities in the future. With BlackVue Over the Cloud, unlock your dashcam’s full potential.
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Alert Push Notification Receive notifications on your phone when preset events occur. Great in combination with BlackVue’s Parking Mode. |
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Remote Live View Remotely monitor your car in real time from anywhere, anytime |
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Video Backup Back up videos to your phone or Cloud storage. Live Auto-Upload: save Event files in real time to the Cloud! |
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Two-way voice communication Talk with people in the car from your smartphone. The driver can speak while keeping hands on the wheel. |
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GPS Tracking View on a map your car’s location and speed. With BlackVue Fleet Tracking, access 90-days’ worth of GPS data. |
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Remote Video Playback Play videos stored in the Cloud or in your dashcam anytime on your smartphone or tablet. |
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Live Auto Upload Save a video stream in real time to the Cloud. Protect yourself from break-ins and theft. Learn more > |
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Event File Auto-Upload Save to the Cloud Event videos—including seconds before trigger—after they happen. Learn more > |
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Cloud Firmware Over the Air (FOTA) Upgrade your dashcam’s firmware easily over the Cloud. Learn more > |
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https://www.blackvue.com.sg/over-the-cloud?data-scroll-to-anchor=FAQ
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https://www.blackvue.com.sg/over-the-cloud?data-anchor-link=FAQ
Questions and Answers
1. How to connect the BlackVue to a WiFi hotspot so that me and my car stays connected?
The BlackVue cloud series dashcams (DR900S/ DR750S / DR650S) can support connection to any WiFi hotspot which include your smartphone, mobile router or in-car imbedded internet. If your car is parked nearby your home or office, you can make use of the accessible WiFi hotspot. When your car leaves these premises, WiFi connection will be unavailable. Alternatively, you need a mobile router to be setup in the car so that the connection is always available.
Exception for DR750-2CH LTE which comes with built-in 4G LTE, which no need external WiFi hotspot setup for cloud connectivity.
Exception for DR750-2CH LTE which comes with built-in 4G LTE, which no need external WiFi hotspot setup for cloud connectivity.
2. Do I need a SIM card in the car?
If you want a constant way of monitoring your car, setting up a mobile router in the car is one of the best possibilities and with SIM card to be inserted inside the mobile router. Exception for DR750-2CH LTE which comes with built-in nano-SIM card tray enable 4G SIM card to be inserted directly to the dashcam.
3. What type of mobile router which is compatible for the cloud service?
We had tested many mobile routers before the launch. To have faster and stable connectivity, we recommend using 4G/ LTE mobile router and we have the Car WiFi Kit which is fully compatible.
4. How can I hardwired the mobile router to ensure hassle free operation?
We are offering the Car WiFi Kit which is compatible for BlackVue over the Cloud. This kit includes the 4G/ LTE Car WiFi Dongle, Power Supply Kit and installation service.
If you need parking mode option, Car WiFi Kit will be connected to the Power Magic Pro or Cellink B battery which means your BlackVue will always stays connected to the Cloud even your car is parked.
If you need parking mode option, Car WiFi Kit will be connected to the Power Magic Pro or Cellink B battery which means your BlackVue will always stays connected to the Cloud even your car is parked.
5. How to get the SIM card?
Please check with your telco for the availability of the additional SIM card and subscription. You can always apply additional SIM card to share the data from your current handphone line subscription.
6. How much data consumption for the cloud service?
Remote Live View
Network data is used only when you activate Remote Live View, Live Broadcast, Remote Backup and Playback.
Push notifications consumes very low data which can be ignored. If you are near to your BlackVue, you can always use the direct WiFi connection instead of Cloud service.
When you access Remote Live View from your BlackVue dashcam over the Cloud, your dashcam streams data to the Cloud server, which is then sent to your device. Use the table below to assess your data needs, based on your Live View usage estimate.
Network data is used only when you activate Remote Live View, Live Broadcast, Remote Backup and Playback.
Push notifications consumes very low data which can be ignored. If you are near to your BlackVue, you can always use the direct WiFi connection instead of Cloud service.
When you access Remote Live View from your BlackVue dashcam over the Cloud, your dashcam streams data to the Cloud server, which is then sent to your device. Use the table below to assess your data needs, based on your Live View usage estimate.
Live Broadcast
Data usage is exactly equal to the Live View data usage (refer to the Live View tab)Explanation: when user starts a Facebook Live session, a single stream of data is sent from the BlackVue dashcam to the BlackVue Cloud server, and then to the Facebook server.
No matter how many viewers are actively viewing your feed via Facebook, the data amount used for broadcasting will be the same.
Backup and Playback
Unlike Remote Live View, which uses a video feed optimized for streaming, Video Backup and Playback use the original video files stored by the dashcam on the microSD card.
You can use the table below to get an understanding of the amount of data needed to back up video files or play back a recorded video.
Live Broadcast
Data usage is exactly equal to the Live View data usage (refer to the Live View tab)Explanation: when user starts a Facebook Live session, a single stream of data is sent from the BlackVue dashcam to the BlackVue Cloud server, and then to the Facebook server.
No matter how many viewers are actively viewing your feed via Facebook, the data amount used for broadcasting will be the same.
Backup and Playback
Unlike Remote Live View, which uses a video feed optimized for streaming, Video Backup and Playback use the original video files stored by the dashcam on the microSD card.
You can use the table below to get an understanding of the amount of data needed to back up video files or play back a recorded video.
7. How does the push notification works?
User can set the type of push notifications using the BlackVue app. Options are event notification for driving or parking, overspeed notification, entering or escaping the parking mode, motion detection notifications and etc. If you set the notification for event while in parking mode, BlackVue will send the push notification immediately to your smartphone upon detecting an impact.
8. What is included in my Free Cloud Account?
The BlackVue App allows you to create a free account easily. Your free BlackVue Over the Cloud account includes the following:
(Updated July 2018)
(Updated July 2018)
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10 minutes daily Live View
Stream real-time video from your BlackVue. Reinitialized every day. |
BlackVue Dashcams
1 BlackVue dashcam per account. |
5GB of Cloud storage
5GB to back up your video files in the Cloud |
100 Downloads per month
100 downloads or replays of videos from the Cloud or the dashcam's SD card per month. |
Need more? Check our paid plans from item 9. below.
9. How to add dashcam, Live View time and more features?
You can add unlimited Live View time and register additional dashcams from the BlackVue app.
The differences between the available plans :
(Updated on 2 June 2020)
The differences between the available plans :
(Updated on 2 June 2020)
*: subscribe to a Fleet Plan on blackvuecloud.com
**: Free and Smart Plans: DR650GW, DR650S Series only. Fleet Plan: all Cloud dashcams.
***: compatible with DR750S and DR900S Series models.
**: Free and Smart Plans: DR650GW, DR650S Series only. Fleet Plan: all Cloud dashcams.
***: compatible with DR750S and DR900S Series models.
In the BlackVue app, tap the hamburger icon (3 horizontal lines) in the top-left corner, then select Upgrade Plan.
The available paid plans are Smart 1, Smart 2 and Smart 3, which let you manage 1, 2 or 3 dashcams. All Smart plans include Unlimited Remote Live View,
If you would like to upgrade to a Fleet Plan, visit www.blackvuecloud.com (Fleet Plan lets you manage up to 999 dashcams and access exclusive BlackVue Fleet Tracking features).
If you would like to upgrade to a Fleet Plan, visit www.blackvuecloud.com (Fleet Plan lets you manage up to 999 dashcams and access exclusive BlackVue Fleet Tracking features).
Want to check your account info?
In the BlackVue app, tap the icon in the top-left corner, log into your account if you are not already and then tap on your email address to open the Account settings screen, then select Account info.
In the BlackVue app, tap the icon in the top-left corner, log into your account if you are not already and then tap on your email address to open the Account settings screen, then select Account info.
10. Which model of BlackVue is compatible with the Cloud service?
Basically, all our cloud dashcam models which include:
1) DR900S series [DR900S-1CH and DR900S-2CH]
2) DR750S series [DR750S-1CH DR750S-2CH, DR750S-2CH Truck]
3) DR650S series [DR650S-2CH IR, DR650S-2CH Truck, DR650S-1CH, DR650S-2CH]
3) Newer batch of DR650GW series [DR650GW-1CH and DR650GW-2CH], to find out more about the compatibility, please check out here.
1) DR900S series [DR900S-1CH and DR900S-2CH]
2) DR750S series [DR750S-1CH DR750S-2CH, DR750S-2CH Truck]
3) DR650S series [DR650S-2CH IR, DR650S-2CH Truck, DR650S-1CH, DR650S-2CH]
3) Newer batch of DR650GW series [DR650GW-1CH and DR650GW-2CH], to find out more about the compatibility, please check out here.
11. Does all the files recorded by the dashcam to be uploaded to the Cloud?
The primary storage of the dashcam is the microSD card. Only selected files such as event or manually selected files is to be uploaded to the Cloud storage (settings dependant) as a secondary storage.
12. Will the files copied to the Cloud storage be deleted?
Files manually copied to the Cloud will be stored on the servers for up to 90 days. As for the files automatically uploaded via Event File Auto Upload, they will be kept up to 7 days. After the period stated, they will automatically be deleted from the servers. Please backup any videos you want to keep to your smartphone or computer.
Disclaimer:
Since "BlackVue Over the Cloud" (cloud service) connection is depending on the wireless network (3G/ 4G/ WiFi), we cannot guarantee that the coverage is available all the time, there could be loss of connectivity at some area or period. Anyway, our cloud service has the option to notify the users when network connection or disconnection occurs.
Since "BlackVue Over the Cloud" (cloud service) connection is depending on the wireless network (3G/ 4G/ WiFi), we cannot guarantee that the coverage is available all the time, there could be loss of connectivity at some area or period. Anyway, our cloud service has the option to notify the users when network connection or disconnection occurs.
