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New BlackVue service centre

29/4/2016

14 Comments

 
Thank you for using BlackVue car dash cam and we are striving to serve you better. We had recently renovated our office with expansion for our service centre and showroom as to cater for our growing customers. While waiting for any service, you can sit and relax in our air-conditioned waiting lounge with free Wifi hot spot, charging stations, drinks and TV entertainment. 
Product demonstration is available at our showroom which is equipped with a training room. If your BlackVue is over the warranty period and needs longer time for service or diagnosis, we will be glad to offer you a free loan unit for a peace of mind. Call our hotline at 61009691 for the express service appointment, we will be able to serve you as soon as you arrive at our address. 
14 Comments
Fu
12/2/2017 09:06:11 am

I have a dr500gw. I m unable to update the dates for the car cam. After I have set the date, it will reset to 2013 again. Pls advise

Reply
BlackVue Support
12/2/2017 06:55:20 pm

Thank you for using BlackVue. The internal battery inside this old camera maybe depleted and need servicing/ replacement. Please call our hotline at 61009691 to book a service appointment. Cheers!

Reply
James Tan
1/4/2017 08:56:22 pm

Hi, just buy over a 2nd car with the blackvue dash 💨 cam front n back and the Model is DR55K1 . I have registered in the new app, but can't connect . Wifi search shows D650 MODEL.
Anyway to help on this ? Thank
you

Reply
BlackVue Support
7/5/2017 11:07:32 pm

Thank you for using BlackVue. The model you mentioned is not tally with the serial number given. Please ensure that you had switched on the WiFi by pressing the WiFi button.
You can refer to the tutorial video here www.blackvue.com.sg/dr650S-1CH.html.
Cheers!

Reply
Dave
7/5/2017 11:24:31 am

Hi, I installed my blackvue car cams from Chuan Sing, Serangoon Gdn few years back. Now I have problem with the back cam as the vision is totally dark. Can't see anything. Please advice. Thanks.
Dave

Reply
BlackVue Support
7/5/2017 11:05:40 pm

Thank you for using BlackVue.
Please contact Chuan Sing to confirm the root cause of the problem.
It could be problem with the rear camera or the video cable.
Let us know if you need further assistance. Cheers!

Reply
Walter Tan
29/6/2017 09:38:36 pm

Hi

I bought a dash cam two years ago and when I purchase a new car, I forgot to get the cam holder out from the old car. Do you have stock of the holder? The cam is still good and I do not wish to throw it away.

Reply
BlackVue Support Team
30/6/2017 01:56:49 pm

Thank you for using BlackVue. Yes, its is available from our service centre. www.blackvue.com.sg/contact-us

Reply
Sam
4/1/2018 09:58:30 pm

I had a dr550 font and rear, sometime it will ask to check sd card, had replace sd card still the same issue. Can this model still able to repair?

Reply
Kelvin
7/3/2019 05:58:48 pm

Hi Support, my blackvue dr550 time stamp is incorrect . It is slower than usual. I have updated the firmware and set the region to sg, but the issue still the same. The unit is equiped witn gps but it seem like it does not sync. Appreciate your help and advice.

Reply
Zainey
19/3/2019 08:21:32 am

The below voice messages kept repeating again and again.
- Blackvue for your save driving.
- Starting normal recording.
- Restarting

Any problem with the system and how to reset, if any.

Reply
BlackVueSG
19/3/2019 10:18:37 am

Thank you for using BlackVue. This error is most likely due to defective or corrupted memory card. Please format or replace the memory card and try again.
If you need further assistance, please call us at 61009691 or drop us an email at support@wowgadgets.com.sg. Cheers!

Reply
GC
2/4/2019 10:01:57 pm

Hi, my rear camera light is on but through the WIFI app, it says no internet connection. I can only view the front camera but not for the rear. Kindly advise. Thank you.

Reply
BlackVue Support
2/4/2019 10:36:57 pm

Thank you for using BlackVue.
It is normal to the app to show "there's no internet connection" when you are connected to BlackVue. This means that internet connection is not available since you had paired with BlackVue.
As for the rear camera problem, please make sure that the coaxial cable is connected properly.
If problem still persists, please call our hotline at 61009691 to book a service appointment. Our address and operating hours is available from www.blackvue.com.sg/contact-us.
Thank you.

Reply

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Frequently Asked Questions (FAQ)

Need help with BlackVue product?
- Visit our Help page
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​- Call our hotline at 61009691
Company
About Us
News / Blog

BlackVue (Singapore),
8, Boon Lay Way,
#04-02, Tradehub 21,
​Singapore 609964
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