BlackVue service centre

29/4/2016

New BlackVue service centre

Thank you for using BlackVue car dash cam and we are striving to serve you better. We had recently renovated our office with expansion for our service centre and showroom as to cater for our growing customers. While waiting for any service, you can sit and relax in our air-conditioned waiting lounge with free Wifi hot spot, charging stations, drinks and TV entertainment.

Product demonstration is available at our showroom which is equipped with a training room. If your BlackVue is over the warranty period and needs longer time for service or diagnosis, we will be glad to offer you a free loan unit for a peace of mind. Call our hotline at 61009691 for the express service appointment, we will be able to serve you as soon as you arrive at our address.

Need help? We are more than happy to assist you!
Why not check out the informative help page here >.
Alternatively, contact us here >.

37 Comments

12/2/2017 09:06:11 am

I have a dr500gw. I m unable to update the dates for the car cam. After I have set the date, it will reset to 2013 again. Pls advise

BlackVue Support

12/2/2017 06:55:20 pm

Thank you for using BlackVue. The internal battery inside this old camera maybe depleted and need servicing/ replacement. Please call our hotline at 61009691 to book a service appointment. Cheers!

James Tan

1/4/2017 08:56:22 pm

Hi, just buy over a 2nd car with the blackvue dash 💨 cam front n back and the Model is DR55K1 . I have registered in the new app, but can't connect . Wifi search shows D650 MODEL.
Anyway to help on this ? Thank
you

BlackVue Support

7/5/2017 11:07:32 pm

Thank you for using BlackVue. The model you mentioned is not tally with the serial number given. Please ensure that you had switched on the WiFi by pressing the WiFi button.
You can refer to the tutorial video here www.blackvue.com.sg/dr650S-1CH.html.
Cheers!

Dave

7/5/2017 11:24:31 am

Hi, I installed my blackvue car cams from Chuan Sing, Serangoon Gdn few years back. Now I have problem with the back cam as the vision is totally dark. Can't see anything. Please advice. Thanks.
Dave

BlackVue Support

7/5/2017 11:05:40 pm

Thank you for using BlackVue.
Please contact Chuan Sing to confirm the root cause of the problem.
It could be problem with the rear camera or the video cable.
Let us know if you need further assistance. Cheers!

Walter Tan

29/6/2017 09:38:36 pm

Hi

I bought a dash cam two years ago and when I purchase a new car, I forgot to get the cam holder out from the old car. Do you have stock of the holder? The cam is still good and I do not wish to throw it away.

BlackVue Support Team

30/6/2017 01:56:49 pm

Thank you for using BlackVue. Yes, its is available from our service centre. www.blackvue.com.sg/contact-us

Sam

4/1/2018 09:58:30 pm

I had a dr550 font and rear, sometime it will ask to check sd card, had replace sd card still the same issue. Can this model still able to repair?

Kelvin

7/3/2019 05:58:48 pm

Hi Support, my blackvue dr550 time stamp is incorrect . It is slower than usual. I have updated the firmware and set the region to sg, but the issue still the same. The unit is equiped witn gps but it seem like it does not sync. Appreciate your help and advice.

Zainey

19/3/2019 08:21:32 am

The below voice messages kept repeating again and again.
- Blackvue for your save driving.
- Starting normal recording.
- Restarting

Any problem with the system and how to reset, if any.

BlackVueSG

19/3/2019 10:18:37 am

Thank you for using BlackVue. This error is most likely due to defective or corrupted memory card. Please format or replace the memory card and try again.
If you need further assistance, please call us at 61009691 or drop us an email at [email protected]. Cheers!

2/4/2019 10:01:57 pm

Hi, my rear camera light is on but through the WIFI app, it says no internet connection. I can only view the front camera but not for the rear. Kindly advise. Thank you.

BlackVue Support

2/4/2019 10:36:57 pm

Thank you for using BlackVue.
It is normal to the app to show "there's no internet connection" when you are connected to BlackVue. This means that internet connection is not available since you had paired with BlackVue.
As for the rear camera problem, please make sure that the coaxial cable is connected properly.
If problem still persists, please call our hotline at 61009691 to book a service appointment. Our address and operating hours is available from www.blackvue.com.sg/contact-us.
Thank you.

Jenny

7/7/2019 06:11:24 pm

Hi

Video from the front camera is distorted, what could be the pro lem? Can it be repaired?

BlackVue Support

8/7/2019 09:08:22 am

Thank you for the inquiry.
Please send us the symptom and the model of the BlackVue to [email protected] or call our hotline at 61009691.

Chrishi

4/9/2019 02:14:13 am

Hi my BlackVue cam sound is distorted and sound “rusty” may I know what’s the problem?

BlackVue Support

4/9/2019 09:58:43 am

Thank you for the inquiry. The problem could be due to defective speaker. Please call out hotline at 61009691 with information of your BlackVue model to check for the availability for repair.
Have a great day!

Ben

16/11/2019 06:11:28 pm

Do u offer installation of blackvue camera with the auto power pack to the car battery ?

BlackVue SG

17/11/2019 09:13:42 pm

Thank you for the inquiry. For installation service, please contact our authorised dealers listed here www.blackvue.com.sg/authorized-dealers

Andrew Wong

22/5/2020 08:16:08 am

Do you sell Blackvue memory card DR750S-2Ch

BlackVue SG

22/5/2020 11:23:17 am

Thank you for your inquiry.

You can purchase it from our dealers or our online store here: www.wowgadgets.sg

Have a great day!

Andrew Wong

22/5/2020 08:37:58 pm

I am using Blackvue DR750S -2CH 16 gb memory card may I know recording time how many hours?

BlackVue SG

22/5/2020 08:45:46 pm

Hi Andrew,
Please refer to this link:
www.blackvue.com.sg/recording-time-table

Thanks!

SIMON TAN

5/6/2020 07:12:49 pm

I have a 2CH DR750BV which I bought first-hand about 4yrs ago.

Been working fine all along but recently both cams wasn't able to connect to live-view.

Updated the firmware and app but handphone still cant connect to live-views of both cams.

BlackVue SG

6/6/2020 04:23:13 pm

Thank you for your inquiry.

Please check out the common issues with the WiFi connectivity from www.blackvue.com.sg/faq

If problem still persists, please call us at 61009691 and our staffs are more than happy to assist you.

Lawrence Ong

3/7/2020 02:42:12 pm

I have the same issue:

The voice messages kept repeating again and again.
- Blackvue for your save driving.
- Starting normal recording.
- Restarting

Tried reformatting SD. Then bought new SD that's suitable for car cam. It works for a while (a few hours to a day) before it fails to record again.

Should I bring it in for you guys to take a look? I'm using front and back. If the front camera is faulty, can I just replace the front camera? Tks

BlackVue SG Team

6/7/2020 09:53:27 am

Thank you for your inquiry. Yes, we could help to check your unit at our service centre. Please call our hotline at 61009691 and inform us your dashcam model so that we could check the repair availability. If it's possible for repair, you could book an appointment with us. Thank you for your kind understanding.

Renee link

21/9/2023 01:16:49 pm

Hi, is it advisable to download the new firmware?

Lim Gee Han

29/6/2024 04:49:26 pm

My car BlackVue camera model is DR590X-2CH. Recently I noticed that the camera cannot be connected to the BlackVue app in my phone. I tried to connect it using the Wi-Fi steps and use the default password BlackVue, but I couldn't get the camera connected to the app. Please advise what other steps that I can take to do the connection

BlackVue SG

1/7/2024 01:20:42 pm

Hi Lim, Thank you for your inquiry. For DR590X-2CH, it comes with a unique password for extra security, Please refer to the photo on how to find the password from this link:
https://help.wowgadgets.com.sg/article/faqs.html#mcetoc_1gd9p5jj04

If you need further assistance, please write to [email protected] or call us at 61009691. Our team will be more than happy to assist you. All the best!

Derrick

28/10/2024 04:21:53 pm

Bought a resale car that comes with Blackvue front and back cam, Tried to connect via wifi but failed. where can i go to have my set reset?

BlackVue SG

8/11/2024 12:05:56 pm

Thank you for your inquiry.
We are here to help:
https://www.blackvue.com.sg/contact-us.html

Tan

20/3/2025 12:50:47 pm

My Blackvue WiFi dashcam can't detect the SD card. It said "No SD card". Can you advise how to fix it?

BlackVue SG

22/3/2025 09:47:04 am

Possible issues:
1) Memory card is not formatted to FAT32
2) Defective card
3) Defective dashcam

Learn more from:
https://help.wowgadgets.com.sg/article/faqs.html#mcetoc_1gd9lh4osa

If you need further assistance, please call us at 61009691. Thank you!

Agoes

1/6/2025 12:56:29 am

I have Blackvue DR650S-2CH the date is not up to date, except if I unplug and plug the power. Can firmware update fix? I am not confident doing it, as there is a risk that it may stop half way and the camera wouldn't work anymore. Or, if not, kindly advise. Thank you.

BlackVue SG

1/6/2025 10:18:04 am

Thank you for your inquiry. The problem is not related to firmware but internal hardware. This dashcam is more than 8 years old, basically, it has reached end of life by now. We regret to inform that we are unable to support repair anymore. Please consider a new replacement for the best of performance and stability.
Thank you for your kind understanding.