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14/8/2017

14 Comments

Identify the serial and model number for BlackVue dashcam

 
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If you contact us for assistance, we will normally request for the information for the model and serial number of your BlackVue dashcam. If you have misplaced the packaging box and warranty card, you need to get the information from the label on the dash cam's body which is hidden inside the mount holder. 
Remarks:
Remove the power cable jack from BlackVue dashcam
Remove the coaxial or video cable (if you have a two channels dashcam)


1) Press the LOCK button on the mount holder to release the lock
2) Pull out the dashcam from the mount holder
3) You can find the label for serial and model number 
(For DR750 Series, the information for WiFi SSID, unique WiFi password and cloud security code is printed on this label as well)
Picture
Note:
If you just need to identify the model name, another way is to playback the recorded video, you will find the model name on the bottom right of the screen. ​
More Blog
14 Comments
Terry
8/8/2020 08:48:50 pm

I can only find the s/n but not the cloub code on the cam. My cam model dr650s. Thanks

Reply
BlackVue SG Team
10/8/2020 09:00:07 am

Thank you for your inquiry. The QR code maybe on the mount holder of the front camera. If you still cannot find it, please write to [email protected] with your serial number and WiFi SSID. We will reply the cloud code information as soon as possible.

Reply
Fernando
30/8/2021 06:49:12 am

I find that even if I don't press and hold the lock button on my 590X, it'll still be able to pull out of the holder.

Reply
BlackVue Support
30/8/2021 07:43:55 pm

Thank you for your inquiry. This is possible as well if the lock is a bit loose. Anyway, there's no concern as long as the dashcam is not easily dropped out from the holder. If you have any concern, let us know for follow up.

Reply
Juliana karaman
14/9/2022 01:06:13 pm

I cannot find the SSID AND PASSWORD OF MY BLACK VUE DASH CAM.
DR59K1HCE00848. Can pls help.

Reply
BlackVue SG Team
14/9/2022 02:12:31 pm

The WiFi Password is only available if your unit comes with WiFi. For example, if your dashcam model is DR590 and not DR590W or DR590X, it does not comes with WiFi. To check the video, please remove the SD card and insert to PC.

Reply
Lok Yoke Tong
21/9/2022 04:15:41 pm

Hi, I have the older blackvue model (DR650GW-2CH) and I tried to connect to my iPhone but to no avail. I tried to connect manually using "DR650GW-2CH" as SSID asdvised in "Easy Tip for Wi-Fi" guide and the default password, still I am unable to connect even though the voice in the camera said WiFi on. Would appreciate that you can assist this matter. Many thanks!

Reply
BlackVue SG
27/9/2022 01:44:12 pm

If you are using Android phone, please try to switch ON airplane mode before connecting to the dashcam. Also make sure the VPB is switched off. If you need further assistance, please contact us again here: www.blackvue.com.sg/contact-us

Reply
Edward
24/11/2022 11:16:21 pm

Mine is a DR55K1D2E. Any firmware update for this model?

Reply
BlackVue SG
26/11/2022 10:20:51 am

This model is long obsolete. We don't support firmware upgrade for this model anymore. Thank you for your kind understanding.

Reply
Crystal
16/6/2024 02:57:06 pm

I’m wanting to remove the whole dashcam and change to different car but don’t know what wire to move.

Reply
BlackVue SG
18/6/2024 04:41:21 pm

Hi Crystal, If you would like to relocate the existing dashcam to another vehicle, please contact our authorised dealer listed here www.blackvue.com.sg/authorized-dealers
If you need further assistance, please call our hotline at 61009691. Have a great day ahead!

Reply
Boon Teck Foo
2/7/2024 03:23:55 pm

Hi, May I know what App I should use in order to access my camera?
Camera model should be the 900 2CH.
I have try but keep prompting me for WiFi password. How do I get or reset the password.

Reply
BLACKVUE SG
2/7/2024 06:42:55 pm

Hi Boon, If you have a DR900S series, it comes with unique password. You can find the label hidden on the dashcam body. l Learn more here:
https://help.wowgadgets.com.sg/article/faqs.html#mcetoc_1gd9o0t046
https://help.wowgadgets.com.sg/article/blackvue-new-app-version-40;3-4-6-41;-updated-26-june-2023.html#mcetoc_1grmi01390

If you need further assistance, please write to [email protected] or call us at 61009691. Good luck!

Reply

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Explore the BlackVue dashcam lineup and enjoy wireless freedom with full control through intuitive BlackVue App for all models. BlackVue offers a range of dashcams with 1, 2, or 3 cameras (1-CH, 2-CH, 3-CH) in 4K UHD and Full HD to suit various needs. Choose from different connectivity options:
​LTE (4G) - Cloud-Native: Comes with built-in LTE and a SIM card reader for remote Cloud connectivity out of the box.
Cloud-Compatible: Connect to the Cloud using an LTE Connectivity Module or a third-party hotspot, or use it as a premium WiFi dashcam with high-performance features.
Simple WiFi: Pair your dashcam with your smartphone within WiFi range.
Also available, Special-purpose system which comes with auxiliary camera with infra-red lightings, driver monitoring or waterproofing (for trucks).
Take your BlackVue dashcam to the next level with our must-have accessories, featuring a reliable power solution for extended parking mode. Upgrade your dashcam with superior connectivity and a tamperproof case for added security. Also available: memory cards, cables, and additional accessories to give you unmatched reliability on the road.
ME AND MY CAR. CONNECTED.

BlackVue Cloud is the industry-leading cloud service established since 2015. Push Notifications, real-time video and GPS-tracking, Event Files Upload (Cloud backup), the possibilities are endless. BlackVue Cloud is all about using your dashcam to its full potential, so that you and your car are always connected.
​Discover the features, plans and compatible cameras.
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