 If you contact us for assistance, we will normally request for the information for the model and serial number of your BlackVue dashcam. If you have misplaced the packaging box and warranty card, you need to get the information from the label on the dash cam's body which is hidden inside the mount holder. Remarks: Remove the power cable jack from BlackVue dashcam Remove the coaxial or video cable (if you have a two channels dashcam) 1) Press the LOCK button on the mount holder to release the lock 2) Pull out the dashcam from the mount holder 3) You can find the label for serial and model number (For DR750 Series, the information for WiFi SSID, unique WiFi password and cloud security code is printed on this label as well)  Note:
If you just need to identify the model name, another way is to playback the recorded video, you will find the model name on the bottom right of the screen.
Terry
8/8/2020 08:48:50 pm
I can only find the s/n but not the cloub code on the cam. My cam model dr650s. Thanks
BlackVue SG Team
10/8/2020 09:00:07 am
Thank you for your inquiry. The QR code maybe on the mount holder of the front camera. If you still cannot find it, please write to [email protected] with your serial number and WiFi SSID. We will reply the cloud code information as soon as possible.
Fernando
30/8/2021 06:49:12 am
I find that even if I don't press and hold the lock button on my 590X, it'll still be able to pull out of the holder.
BlackVue Support
30/8/2021 07:43:55 pm
Thank you for your inquiry. This is possible as well if the lock is a bit loose. Anyway, there's no concern as long as the dashcam is not easily dropped out from the holder. If you have any concern, let us know for follow up.
Juliana karaman
14/9/2022 01:06:13 pm
I cannot find the SSID AND PASSWORD OF MY BLACK VUE DASH CAM.
BlackVue SG Team
14/9/2022 02:12:31 pm
The WiFi Password is only available if your unit comes with WiFi. For example, if your dashcam model is DR590 and not DR590W or DR590X, it does not comes with WiFi. To check the video, please remove the SD card and insert to PC.
Lok Yoke Tong
21/9/2022 04:15:41 pm
Hi, I have the older blackvue model (DR650GW-2CH) and I tried to connect to my iPhone but to no avail. I tried to connect manually using "DR650GW-2CH" as SSID asdvised in "Easy Tip for Wi-Fi" guide and the default password, still I am unable to connect even though the voice in the camera said WiFi on. Would appreciate that you can assist this matter. Many thanks!
BlackVue SG
27/9/2022 01:44:12 pm
If you are using Android phone, please try to switch ON airplane mode before connecting to the dashcam. Also make sure the VPB is switched off. If you need further assistance, please contact us again here: www.blackvue.com.sg/contact-us
Edward
24/11/2022 11:16:21 pm
Mine is a DR55K1D2E. Any firmware update for this model?
BlackVue SG
26/11/2022 10:20:51 am
This model is long obsolete. We don't support firmware upgrade for this model anymore. Thank you for your kind understanding.
Crystal
16/6/2024 02:57:06 pm
I’m wanting to remove the whole dashcam and change to different car but don’t know what wire to move.
BlackVue SG
18/6/2024 04:41:21 pm
Hi Crystal, If you would like to relocate the existing dashcam to another vehicle, please contact our authorised dealer listed here www.blackvue.com.sg/authorized-dealers
Boon Teck Foo
2/7/2024 03:23:55 pm
Hi, May I know what App I should use in order to access my camera?
BLACKVUE SG
2/7/2024 06:42:55 pm
Hi Boon, If you have a DR900S series, it comes with unique password. You can find the label hidden on the dashcam body. l Learn more here: Your comment will be posted after it is approved.
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14/8/2017
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