Product Registration

For peace of mind we offer a manufacturers warranty on all our products.
If you ever have a need to claim against the warranty,
please contact us and we'll guide you through the process.
​
Below you'll find details of what's covered in your warranty at a glance,
frequently asked questions as well as the form to register your product online.
​Please register your product with us, so we could assist you
more efficiently ​on the warranty terms if in needs.

Frequently Asked Questions

1) What is the warranty period for the products?
All our products comes with 1 year manufacturers warranty, exception for the default memory card which comes with 6 months period since it is a consumable item. ​Effective from 25th July 2019, all customers are encouraged to submit the product registration through online form here instead of warranty card submission by mail. 
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BlackVue dashcams and *Cellink batteries: 12 months, get extra 6 more months (total 18 months) with online product registration. 

*Cellink models: NEO 8+S, NEO 5 and NEO Extended 7+ purchase on or after 20 Feb 2023. 
2) Can I register the product which I purchased outside Singapore?
This product registration is valid only for purchase made in Singapore. If you had purchased the product overseas, please contact your local seller or distributor instead.
3) Where can I locate the information for the model and serial number of the product?
You can find these information on the labels located on the body and packaging for BlackVue dashcam, Cellink battery , Power Magic and other accessories. 
Please refer to the photos here.
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BlackVue Dashcam's box (side or bottom)
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BlackVue dashcam
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Cellink Battery's packaging
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Cellink Battery (Top or bottom)
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Power Magic Pro's packaging
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Power Magic Pro
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Car WiFi Kit's packaging
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Car WiFi Kit
4) Is it critical to submit the required information correctly?
Accurate information will help us to identify the product ownership. This also ensure we can contact you in the unlikely event of a safety repair or recall.
You will also be informed on important firmware update (bug fixes), new features, promotions and tips to enjoy the best of the product. 
​If you are in doubt of the information required, please feel free to contact us at 61009691 or [email protected] for assistance. 
5) Do I still need to keep the purchase receipt (invoice) for the warranty service?
Yes, you have to show us the receipt (invoice) when you require the warranty service. 
6) When I need to submit the product registration?
You are required to submit the product registration within two weeks of purchase. 
7) How do I know if my form submission is successful?
Upon submission, you will receive an email (from [email protected]) within a few minutes with a ticket number to acknowledge your registration. 
This email maybe in your Spam folder, hence please check before contacting us. 
If you agree to receive product update from us, we will send you newsletter occasionally for crucial firmware update, new features and etc. 
Please save our email address ([email protected]) to whitelist as to prevent it to go to Spam folder instead. 
8) If the unit that I purchased earlier was replaced with a new unit during the warranty, do I need to register again?
No, you just need to reply us with the email that we sent you earlier about the first successful warranty registration with the updated serial number. 



​Form Submission

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​Thank you.