If you contact us for assistance, we will normally request for the information for the model and serial number of your BlackVue dashcam. If you have misplaced the packaging box and warranty card, you need to get the information from the label on the dash cam's body which is hidden inside the mount holder.
Remove the power cable jack from BlackVue dashcam
Remove the coaxial or video cable (if you have a two channels dashcam)
1) Press the LOCK button on the mount holder to release the lock
2) Pull out the dashcam from the mount holder
3) You can find the label for serial and model number